I. Private Tours (B2C and B2B)
Applicable websites: https://histary.es / https://hlcomedytours.com
Last updated: June 4, 2025
1. Booking Confirmation:
To confirm a private tour reservation, the advance payment of 50% of the total amount as a deposit.
This payment must be made at least 21 calendar days before the tour date.
The reservation is not considered guaranteed until payment is received. Availability may change without prior notice if another client confirms beforehand.
In case the payment of the deposit is delayed beyond 21 days, a penalty fee will be applied. 5% surcharge per week of delay on the total price of the tour
2. Payment of the Remaining Balance:
The remaining balance (50%) must be paid at most 7 calendar days before the tour, by bank transfer or payment link.
Exceptionally, and unless the tour includes non-refundable tickets or third-party services (for example: tickets to the Sagrada Familia), the remaining payment may be made the same day of the tour, before the start and exclusively with credit or debit card.
3. Payment Methods:
Bank transfer: must be reflected in the account before the deadline.
Payment link: with a 3% surcharge, facilitated by HL Comedy Tours.
Credit/Debit Card on the day of the tour: with a 5% surcharge.
4. Cancellation Policy:
Cancellation with more than 21 days' notice: Full refund of the deposit.
Cancellation between 21 and 7 days before the tour: 50% will be withheld from the total tour price.
Cancellation with less than 7 days: There are no refunds; 100% will be charged.
All deadlines are calculated according to the local time (23:59) of the corresponding day.
5. Reservation Modifications:
Changes to the date, time or number of participants must be requested in writing. at least 7 days in advance.
All modifications are subject to availability and may generate additional costs.
6. No-Show
- Failure to appear without prior notice is considered a cancellation with no refund. The amount will be charged. 100% of the tour amount.
7. Special Conditions for Schools and Team Buildings:
They can agree special payment plans for school or business groups, subject to prior written approval and confirmation.
These agreements will prevail only if they are formalized by documentation at the time of booking.
II. Regular Tours (B2C)
1. Cancellations more than 7 days in advance:
- Full refund of the amount paid or possibility of reschedule at no cost.
2. Cancellations between 3 and 7 days in advance:
- 50% Refund either reprogramming at no additional cost, subject to availability.
3. Cancellations with less than 3 days notice:
No refunds are made.
The tour can be rescheduled by applying a administrative fee of 25% of the total cost, subject to availability.
4. Reduction of Participants
Reductions in the number of attendees are not acceptable once a reservation has been confirmed, as they affect logistical and staff planning.
III. Other Legal Considerations
These terms and conditions are drafted in compliance with current legislation on e-commerce, contracting of tourist services, and consumer protection, including the provisions of Law 34/2002 (LSSI-CE) and the General Law for the Protection of Consumers and Users.
In the event of a disagreement or dispute, both parties submit to the jurisdiction of the courts of the consumer's domicile or, failing that, of the city of Barcelona.
HL Comedy Tours and Historical Tours reserve the right to modify this policy without prior notice, although the conditions in effect at the time of booking will be respected.